| 2012-Present |
User Experience Consultant |
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Bell Canada, Montreal, QC |
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- Identify and analyse business and user requirements, needs, and objectives
- Create navigational flows and comprehensive wireframes with specifications
- Design usability strategies, testing schemes, and prototypes; organise and assist with remote and on-site usability testing
- Analyse usability test results, and apply key findings to recommended solutions
- Perform walk-throughs of documentation, and discuss with project stakeholders
- Support development, clarifying and modifying user interface requirements as needed to maintain timelines, budget and goals of the project
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| 2011-2012 |
Conseillère en expérience utilisateur |
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La Fédération des Caisses Desjardins du Québec, Montreal, QC |
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- Identify and analyse business and user requirements, needs, and objectives
- Compile benchmark analysis, heuristic evaluations, and create solutions documents presenting possible solutions and recommendations
- Create navigational flows and comprehensive wireframes with specifications
- Design usability strategies, testing schemes, and prototypes; assist usability tests
- Analyse usability test results, and apply key findings to recommended solutions
- Perform walk-throughs of documentation, and discuss with project stakeholders
- Support development, clarifying and modifying user interface requirements as needed to maintain timelines, budget and goals of the project
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| 2008-2011 |
Digital Experience Analyst |
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Aeroplan Canada Inc., Montreal, QC |
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- Identify and analyse business and user requirements, needs, and objectives
- Compile benchmark analysis, heuristic evaluations, and create solutions documents presenting possible solutions and recommendations
- Create navigational flows, comprehensive wireframes with specifications, prototypes, and detailed mockups
- Perform walk-throughs of documentation, and discuss with business stakeholders, technology teams, brand and marketing communications’ departments
- Support development, clarifying and modifying UI requirements as needed to maintain timelines, budget and goals of the project; including pre-integration testing
Key Accomplishments:
- Carried out complete interaction and graphic redesign of flight rewards search engine based on analysis of business and user needs, and incorporating technological constraints and usability findings
- Formulated information/architectural structure, as well as interaction and graphic design of self-serve cancel/refund application for flights
- Authored complete website design standards and guidelines working off initial agency concepts for print
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| 2007-2008 |
Heritage Coordinator |
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HI-Ottawa Jail Hostel, Ottawa, ON |
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- Responsible for updating Hostelling International Ottawa website, performing textual and visual improvements using Netedit content management system, and within the HI-Canada design parameters
- Design print and electronic promotional materials, as well as electronic (PDF) group information and booking forms
- Design entire educational website for historic Carleton County Gaol, A-Z creation including text, information architecture, interaction design, graphics and implementation
- Create heritage centre exhibit, including Research, writing, design, fabrication, and installation
- Research and script children’s educational programming related to historic jail
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| 2006 |
Museum Interpreter |
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Diefenbunker Museum, Carp, ON |
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- Provide guided tours and interpretation of the history of de-commissioned Cold War bunker, in English and French
- Operate gift shop and visitor centre
- Catalogue museum archival materials
- Revitalize the museum gift shop with new layout and displays
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| 2000-2005 |
Manager, Product Development & Design |
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Mamma.com Inc., Montreal, QC |
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- Manage all aspects of product development for Mamma.com
- Set and maintain standards of quality and relevance for search results, features, pay-per-click and banner advertising
- Lead the development of new client services and new search engine products and features; research user needs; determine content and functionality; design user interfaces and graphics; test them
- Create and maintain consistent user interaction as well as look and feel for Mamma.com search engine, marketing department and corporation, both online and in print
Key Accomplishments:
- Designed user interface and graphics, as well as determined new front-end information architecture and navigational flows to merge multiple pay-per-click and banner reporting systems and a publisher reporting system into one centralized reporting centre
- Devised topic-specific deep web meta-search engine, including sourcing, interaction design, graphic design, creation of HTML templates and testing of developed product
- Determined requirements, interaction and graphic design of browser sidebar that integrated with, and facilitated searching on, Mamma.com meta-search engine (pre tabbed browsing)
- Created logo and complete branding for corporate face of search engine; implemented online, in print, media kits, at tradeshows, on corporate stationery, business cards and annual reports
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| 1999-2000 |
Search Editor |
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LookSmart Ltd., Montreal, QC |
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- Respond to user queries in LookSmart Live! and provide in-depth explanations and tips on how search results were found, with the aim of teaching users how to search the web
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| 2006-2007 |
Special Project, Bytown Museum |
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Algonquin College, Ottawa, ON |
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- Participated in conception and execution of temporary exhibit theme, content, design and texts
- Collaborated in the construction and installation of the exhibit
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| 2006-2007 |
Field Placement |
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HI-Ottawa Jail Hostel, Ottawa, ON |
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- Explored and summarized the history of the jail, and of imprisonment in early Ontario
- Composed exhibit and interactive texts
- Designed and applied a consistent “look and feel” for all exhibit components
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| 2006 |
Field Placement |
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Canadian War Museum, Ottawa, ON |
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- Designed new methods for storing the museum’s collection of parachutes and road billets
- Inventoried and participated in the photographic cataloguing of the road billet collection
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| 2006 |
Field Placement & Volunteering |
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Canadian Museum of Nature, Ottawa, ON |
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- Created a look and layout for the “Fatal Attraction” travelling exhibit booklet
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| 1999-2005 |
Miscellaneous Volunteer Positions |
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Kappa Kappa Gamma Women’s Fraternity, Columbus, OH (Montreal, QC) |
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- Oversaw and advised alumnae associations in England, Quebec, Ontario and New York State providing support, information, inspiration, and serving as a liaison with the Fraternity
- Established Montreal, Quebec alumnae association, and supported re-organization of Long Island, New York association
- Organized, election of officers, production of newsletters and website, as well as local and province-wide events, including a 3-day conference in Mississauga, ON
- Counselled and provided support to active chapter at McGill University, as well as maintained chapter house, managed rents, and executed fundraising projects
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| 1997 |
Archaeological Excavation Volunteer |
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Université du Québec à Trois-Rivières, Carthage, Tunisia |
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- Excavated artefacts and features, and made technical drawings of the site, trench and artefacts
- Catalogued artefacts, and wrote reports
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| 2011 |
Certificate, Usability Analyst |
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Human Factors International |
| 2005-2007 |
Diploma in Applied Museum Studies |
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Algonquin College, Ottawa, ON |
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- Dean’s List
- Ontario Museums Association Award
- School of Health and Community Studies Award
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| 2001-2004 |
Certificate in Desktop Publishing, May 2004 |
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Concordia University Cont. Ed., Montreal, QC |
| 1996-1999 |
First Class Honours, Anthropology, Spring 1999 |
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McGill University, Montreal, QC |
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- McGill Alumnae Association Scholarship
- Dean’s List
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| 1994-1996 |
DEC, Liberal Arts, June 1996 |
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John Abbott College, Ste-Anne-de-Bellevue, QC |
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- Honour Roll
- Dean’s List
- Liberal Arts Prize
- History Departmental Award
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