Resume

Work Experience

2012-2013 User Experience Consultant
  Bell Canada, Montreal, QC
 
  • Identify and analyse business and user requirements, needs, and objectives
  • Create navigational flows and comprehensive wireframes with specifications
  • Design usability strategies, testing schemes, and prototypes; organise and assist with remote and on-site usability testing
  • Analyse usability test results, and apply key findings to recommended solutions
  • Perform walk-throughs of documentation, and discuss with project stakeholders
  • Determine initial content needs, oversee creation of editorial requirements document, and review with Marketing Communications
  • Support development, clarifying and modifying user interface requirements as needed to maintain timelines, budget and goals of the project
2011-2012 Conseillère en expérience utilisateur
  La Fédération des Caisses Desjardins du Québec, Montreal, QC
 
  • Identify and analyse business and user requirements, needs, and objectives
  • Compile benchmark analysis, heuristic evaluations, and create solutions documents presenting possible solutions and recommendations
  • Create navigational flows and comprehensive wireframes with specifications
  • Design usability strategies, testing schemes, and prototypes; assist usability tests
  • Analyse usability test results, and apply key findings to recommended solutions
  • Perform walk-throughs of documentation, and discuss with project stakeholders
  • Support development, clarifying and modifying user interface requirements as needed to maintain timelines, budget and goals of the project
2008-2011 Digital Experience Analyst
  Aeroplan Canada Inc., Montreal, QC
 
  • Identify and analyse business and user requirements, needs, and objectives
  • Compile benchmark analysis, heuristic evaluations, and create solutions documents presenting possible solutions and recommendations
  • Create navigational flows, comprehensive wireframes with specifications, prototypes, and detailed mockups
  • Perform walk-throughs of documentation, and discuss with business stakeholders, technology teams, brand and marketing communications’ departments
  • Support development, clarifying and modifying UI requirements as needed to maintain timelines, budget and goals of the project; including pre-integration testing

Key Accomplishments:

  • Carried out complete interaction and graphic redesign of flight rewards search engine based on analysis of business and user needs, and incorporating technological constraints and usability findings
  • Formulated information/architectural structure, as well as interaction and graphic design of self-serve cancel/refund application for flights
  • Authored complete website design standards and guidelines working off initial agency concepts for print
2007-2008 Heritage Coordinator
  HI-Ottawa Jail Hostel, Ottawa, ON
 
  • Responsible for updating Hostelling International Ottawa website, performing textual and visual improvements using Netedit content management system, and within the HI-Canada design parameters
  • Design print and electronic promotional materials, as well as electronic (PDF) group information and booking forms
  • Design entire educational website for historic Carleton County Gaol, A-Z creation including text, information architecture, interaction design, graphics and implementation
  • Create heritage centre exhibit, including Research, writing, design, fabrication, and installation
  • Research and script children’s educational programming related to historic jail
2006 Museum Interpreter
  Diefenbunker Museum, Carp, ON
 
  • Provide guided tours and interpretation of the history of de-commissioned Cold War bunker, in English and French
  • Operate gift shop and visitor centre
  • Catalogue museum archival materials
  • Revitalize the museum gift shop with new layout and displays
2000-2005 Manager, Product Development & Design
  Mamma.com Inc., Montreal, QC
 
  • Manage all aspects of product development for Mamma.com
  • Set and maintain standards of quality and relevance for search results, features, pay-per-click and banner advertising
  • Lead the development of new client services and new search engine products and features; research user needs; determine content and functionality; design user interfaces and graphics; test them
  • Create and maintain consistent user interaction as well as look and feel for Mamma.com search engine, marketing department and corporation, both online and in print

Key Accomplishments:

  • Designed user interface and graphics, as well as determined new front-end information architecture and navigational flows to merge multiple pay-per-click and banner reporting systems and a publisher reporting system into one centralized reporting centre
  • Devised topic-specific deep web meta-search engine, including sourcing, interaction design, graphic design, creation of HTML templates and testing of developed product
  • Determined requirements, interaction and graphic design of browser sidebar that integrated with, and facilitated searching on, Mamma.com meta-search engine (pre tabbed browsing)
  • Created logo and complete branding for corporate face of search engine; implemented online, in print, media kits, at tradeshows, on corporate stationery, business cards and annual reports
1999-2000 Search Editor
  LookSmart Ltd., Montreal, QC
 
  • Respond to user queries in LookSmart Live! and provide in-depth explanations and tips on how search results were found, with the aim of teaching users how to search the web

Other Experience

2006-2007 Special Project, Bytown Museum
  Algonquin College, Ottawa, ON
 
  • Participated in conception and execution of temporary exhibit theme, content, design and texts
  • Collaborated in the construction and installation of the exhibit
2006-2007 Field Placement
  HI-Ottawa Jail Hostel, Ottawa, ON
 
  • Explored and summarized the history of the jail, and of imprisonment in early Ontario
  • Composed exhibit and interactive texts
  • Designed and applied a consistent “look and feel” for all exhibit components
2006 Field Placement
  Canadian War Museum, Ottawa, ON
 
  • Designed new methods for storing the museum’s collection of parachutes and road billets
  • Inventoried and participated in the photographic cataloguing of the road billet collection
2006 Field Placement & Volunteering
  Canadian Museum of Nature, Ottawa, ON
 
  • Created a look and layout for the “Fatal Attraction” travelling exhibit booklet
1999-2005 Miscellaneous Volunteer Positions
  Kappa Kappa Gamma Women’s Fraternity, Columbus, OH (Montreal, QC)
 
  • Oversaw and advised alumnae associations in England, Quebec, Ontario and New York State providing support, information, inspiration, and serving as a liaison with the Fraternity
  • Established Montreal, Quebec alumnae association, and supported re-organization of Long Island, New York association
  • Organized, election of officers, production of newsletters and website, as well as local and province-wide events, including a 3-day conference in Mississauga, ON
  • Counselled and provided support to active chapter at McGill University, as well as maintained chapter house, managed rents, and executed fundraising projects
1997 Archaeological Excavation Volunteer
  Université du Québec à Trois-Rivières, Carthage, Tunisia
 
  • Excavated artefacts and features, and made technical drawings of the site, trench and artefacts
  • Catalogued artefacts, and wrote reports

Education, Awards & Certifications

2011 Certificate, Usability Analyst
  Human Factors International
2005-2007 Diploma in Applied Museum Studies
  Algonquin College, Ottawa, ON
 
  • Dean’s List
  • Ontario Museums Association Award
  • School of Health and Community Studies Award
2001-2004 Certificate in Desktop Publishing, May 2004
  Concordia University Cont. Ed., Montreal, QC
1996-1999 First Class Honours, Anthropology, Spring 1999
  McGill University, Montreal, QC
 
  • McGill Alumnae Association Scholarship
  • Dean’s List
1994-1996 DEC, Liberal Arts, June 1996
  John Abbott College, Ste-Anne-de-Bellevue, QC
 
  • Honour Roll
  • Dean’s List
  • Liberal Arts Prize
  • History Departmental Award

Languages

 
  • English
  • French

Skills

 
  • Operating Systems:
    • Microsoft Windows
    • Mac OS X
  • Microsoft Office:
    • Excel
    • Outlook (or Entourage)
    • PowerPoint
    • Visio
    • Word
  • Browsers:
    • Google Chrome
    • Microsoft Internet Explorer
    • Mozilla Firefox
    • Netscape Navigator
    • Safari
  • Internet Coding/Design:
    • HTML
    • CSS
    • WordPress
  • Solid understanding of capabilities of:
    • DHTML
    • XHTML
    • Web Services
    • Ajax
    • JavaScript
  • Graphics Software:
    • QuarkXPress
    • Adobe PhotoShop
    • Adobe Illustrator
    • Adobe InDesign
    • Adobe Acrobat and Distiller
    • Adobe Dreamweaver
  • Wireframing & Prototyping Software:
    • Axure
  • Familiarity with Content Management Systems:
    • Netedit
    • TeamSite
  • Knowledge of:
    • Agile Development
    • Scrum